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"This app was purchased by a different apple ID" Errors

Sometimes, when trying to buy more puzzles using in-app purchase, you may get this error message:

This app was purchased by a different Apple ID. To buy this item with this Apple ID you must first purchase the app.

This usually happens when you have purchased the app while logged into the App Store with one ID, and are trying to use in-app purchase while logged in with a different ID. To fix the problem, you need to log in using the correct ID. Hopefully, this page will help you do that.

Step One: Figuring Out What Apple ID Owns The App

The first step is to determine what Apple ID you used to buy the app in the first place.

  1. Open iTunes on your computer,
  2. go to the Apps section,
  3. highlight the app icon for Crostix or Crostix Free, and
  4. select Get Info.

This should bring up a dialog with information about the app. The Summary tab will show you what ID was used to purchased the app; it's listed as Account Name. This is the Apple ID you need to use when buying more puzzles using in-app purchase.

Step Two: Figuring Out What Apple ID You're Currently Using

The second step is to check to make sure you're using the right Apple ID in the store.

  1. On your device, run the Settings app.
  2. Tap the Store item (toward the bottom of the list).
  3. At the bottom of the Store panel, it will tell you what Apple ID you're using.

If it's not the same as the one you used to buy the app originally, there's your problem. To switch to the right ID, tap on the Apple ID, select Sign Out, then tap Sign In to start using a new ID. Then try to buy puzzles. Hopefully it will work this time.

If you still have problems, feel free to contact us. Let us know what Apple ID you see in iTunes, and what Apple ID you're currently using on the device.